BOOKING

To secure your booking with Crave Pasticceria, we require a non-refundable booking deposit (50% of total Invoice) for wedding orders, celebration cakes and all other products. Your date is not secured and your order is not confirmed until we have received the booking deposit. All quotations will be sent via Instagram/Facebook and are valid for 24 hours from date of issue. If you do not secure your slot within this time frame, your slot will be released and you will need to recheck for availability.

REMAINING BALANCE

The balance of your invoice must be paid in full no later than 2 weeks before the date of delivery or collection unless agreed otherwise.

FINAL DESIGN

A summary of the design is detailed in the invoice provided or on our website. It is the responsibility of the client to ensure all details are correct and all required details have been captured. Crave Pasticceria reserves the right to amend designs as required for structural, proportion, style or other reasons without prior consultation with the client. Color representations may differ from those transferred via electronic mediums. Crave Pasticceria will not be responsible for any color discrepancies between aforementioned representations and final product. By paying your final invoice, you are confirming that what is detailed on the final confirmation is exactly what you want us to provide.

ALLERGIES

We cannot guarantee that any of our products do not contain any substance that may cause some form of allergic reaction. You are responsible for advising your guests of this and we will not accept any liability for any loss, damage or injury from exposure to anything which might cause an allergic reaction. This may include, but without limitation, gluten, nuts, fruits, alcohol, dairy, eggs and more. You should also note that some decorations are not edible (fresh flowers, wires, ribbons, dowels, decors, boards, etc.). You are responsible for advising your guests of this and we will not accept any liability for any loss, damage or injury arising from any such exposure.

DELIVERY/SET UP

We are happy to deliver your cakes at an extra charge. This will be included in your initial quote. Once the order has been delivered and set up, you are responsible for it and we will not accept any responsibility for any loss or damage arising. If the cake is moved after set up, the Company will not take any responsibility for any loss or damage arising. If you request that we leave your cakes somewhere or with someone, this is your responsibility. We will not be liable if they do not handle your cake safely after we have handed them over. Crave Pasticceria does not hold any responsibility for adverse weather conditions affecting access to any venue. Crave Pasticceria will give every attempt to get to the venue only when it is deemed safe.

PICK UP/COLLECTION

Please be advised that any collections, once taken off site are the responsibility of the client (We will instruct on the best way to travel with your order but cannot be held responsible for anything happening in transit

POSTPONEMENTS

If you wish to postpone your wedding booking date for any reason, you must request this via direct message, and we will check our availability. All deposit payments would then be transferred to the new date and any items listed in the invoice, provided they are available. In the event that Crave Pasticceria is not available for the postponed Wedding/Event date, our cancellation policy (above) remains. Postponements are available up until 2 weeks before the scheduled event date, after this, dates are non-transferable and final balances for the original dates are payable.

CANCELLATIONS

All cancellations must be made in writing. If for any reason you have to cancel your booking, the booking deposit is non-refundable. For cancellations of orders, with less than 2 weeks’ notice, the full payment (including the booking deposit) is non-refundable. Crave Pasticceria cannot be held responsible for ‘Acts of God’ (Fire, flood etc), Government Advice, Pandemics, labour disputes, failure of electricity supply and any other unforeseeable circumstance that prevent the promise of its services.

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Crave Pasticceria reserves the rights to review and update the Terms and Conditions periodically.

If you are dissatisfied with any decision or policy that we have made, please contact us so we can explain how that decision or policy was reached.